Shipping method
We offer express worldwide shipping and all international orders are shipped via FedEx Express. All orders shipped are fully insured against theft and/or accidental damage. Cyprus orders are delivered via a local courier.
We process and dispatch orders during our main working hours (excluding weekends and public holidays). Our working hours are Monday to Friday, from 9:00 a.m. till 6:00 p.m. EEST.
Free Shipping
We offer free shipping on orders over €200 during NON-SALE periods. The following exclusions apply: Amina Muaddi, Mach & Mach.
Packaging
Shoes, bags and large pieces of clothing are shipped in our signature luxury gift box with magnetic closure at no extra charge. Accessories and smaller items are shipped in bubble mailers.
Delivery times
Please refer to the chart below for delivery times for your destination:
|
Destination |
FedEx Express |
|
Cyprus / all cities |
1-3 Business days |
|
Austria, Belgium, Bosnia and Herzegovina, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lebanon, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, United Arab Emirates, United Kingdom, Sweden, Switzerland, Spain, Romania, Slovakia, Slovenia, Poland, Portugal, Norway |
Next day delivery to major cities |
|
Angola, Bahrein, Bangladesh, Barbados, Bulgaria, Canary Islands, Cayman Islands, China, Costa Rica, Croatia, Estonia, Gibraltar, Hong Kong, India, Japan, Jordan, Kuwait, Lithuania, Macau, Maldives, Mexico, Montenegro, Qatar, Saudi Arabia, Serbia, Singapore, South Korea, Thailand |
2-5 days |
|
US, Canada |
2-5 days |
|
Australia, New Zealand |
2-5 days |
|
Rest of the world |
3-5 days |
*Cyprus orders are delivered via local courier. Orders placed Monday to Friday before 10 a.m. are delivered the same day, orders placed after 2 p.m. are delivered the next business day.
LOCAL ORDERS
If you are not sure about the fit of the merchandise you are interested in purchasing, we are happy to offer the service of delivering the item in a few sizes to try on. Payment for your order can be arranged on the spot through credit/debit card, by cash, or directly through our website via credit/debit card. Orders within Cyprus are delivered free of charge in approximately 1 business day.
Please note we do not ship to post boxes.
We make every effort to deliver your order within the estimated timescales, however delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales. If you have not received the goods within 4 days (Cyprus local deliveries) or 10 days (deliveries outside Cyprus), please contact us.
Should for any reason the effective cost of dispatching your order exceed significantly the delivery fees charged to you, we reserve the right to contact you to discuss the matter and, on some very rare cases, cancel your order.
DISPATCH
We normally process your order within the same or next working day after the receipt of payment. It might take longer during exceptionally busy periods such as seasonal sale and holidays. If for any reason a delay of more than 5 working days is expected we will inform you accordingly via e-mail.
TRACK YOUR ORDER STATUS
As soon as we have shipped your order you will receive a confirmation e-mail with the FedEx tracking number.
Tracking service feature is available on your www.firstbtq.com account.
IMPORT DUTIES AND TAXES
It is important to note that customers living outside the European Union may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed. These local fees are not included in the First Boutique invoice.
No additional taxes or customs duties are charged for articles that are shipped within the European Union. Prices and shipping costs include VAT and are thus listed as gross prices.