Returned items must have not been worn, washed, altered and all original tags must be attached. Products marked as SALE cannot be returned or exchanged.
We are happy to refund any item purchased on the website (excluding SALE items, AMINA MUADDI and YEEZY shoes). Unwanted goods may be returned for a refund (shipping costs excluded) provided that:
- you have requested to return your items within 14 days of receipt of goods
- you have returned the goods for refund within 7 days of receiving the returns label
Goods are classified as faulty if they are received damaged or have been sent incorrect. Where possible, we will offer to replace items deemed faulty. Exchange of goods is subject to availability. You will receive a full refund if the item cannot be replaced.
If you want to return or exchange a faulty or incorrect item, please contact us before sending the parcel back; let us know the problem and we will advise you how to return it. First Boutique requires sending photos of items received with defects.
First Boutique cannot accept the following returns:
- Any item requested for return outside the 14 day timeframe
- Items that have been worn, washed, or altered
- Swimwear where the hygiene strip has been removed
- Any product deemed by First Boutique to be non-resalable
- Items where the branded packaging has been damaged
Footwear will only be accepted if returned in the original box in an undamaged condition. Please use protective outer packaging when returning.
We have the right to deny the refund or exchange request if the items returned do not meet our return policy standards.
A refund will be issued to the original card used for the purchase within 14 working days of receipt of the return. Please note: processing timelines are dependent on your bank. This refund will include the full value of the items returned, including the relevant taxes, but excluding shipping or return courier costs.
We do not cover shipping charges for returns or exchanges unless the item is deemed faulty (due to a manufacturing defect or if the incorrect item has been shipped), whereby we will also pay for the cost of the return shipping.
Orders sent to a destination within the EU will have all sales and taxes refunded upon return of goods. Outside the EU, customs duties and sales taxes are non-refundable. Please be advised if you may be able to recover these fees by contacting your local customs bureau directly.
- Simply login in to your personal account on www.firstbtq.com
- Click on RMA button to create a new request
- Select the required order and products, choose the request type, specify the package condition, attach a file, add comments to describe the reason of return or replacement, and agree with RMA policy
- Wait for your request to be approved
- Our customer care team will contact you in case we need additional clarification regarding your request
- After your request has been approved, you will get a confirmation e-mail with shipping guidelines
- Package your items carefully; with each item in condition you received it and with all labels attached (including hangers)
It’s important to note that First Boutique reserves the right to not accept returns sent back before getting the approval through the website RMA system.
First Boutique, Limassol Del Mar, Shop no. 1, 117-123, Georgiou A' Avenue, 4048, Limassol, Cyprus
For more information regarding our returns procedure, please contact us at email@example.com.